This is a friendly reminder that we remain OPEN to care for your pets. The extension of the shelter-in-place order does not impact our ability to care for your beloved pets.

 

We are excited to announce we now are able to perform surgical procedures including dental cleanings, spays and neuters and our grooming services are once again available. Feel free to call us at (972) 462-7387 with any questions.

The below temporary policies are effective as of 4/20/2020:

Temporary Hours of Operation: Monday-Friday, 9am to 5pm. Note: Thursday from 2pm to 5pm we are available for phone calls, medication pickup, etc but not pet appointments. Closed Saturdays.

Appointments: Clients will call from the parking lot on arrival. A Technician will come and retrieve your pet for evaluation. We can keep in contact throughout the exam via phone. A staff member will have an itemized list of charges and will contact you to facilitate any transaction. No cash or checks will be allowed until they are deemed safe to process. These can act as vectors of COVID-19. All charges will be processed via credit card.

Medical Drop-offs: Clients will call from the parking lot on arrival. A Technician will come and retrieve your pet for evaluation. We will call you after your pet’s exam with a plan and estimate for any diagnostic testing and plan. A staff member will have an itemized list of charges and will call you to facilitate any transaction. No cash or checks will be allowed until they are deemed safe to process. These can act as vectors of COVID-19. All charges will be processed via credit card.

Surgery drop-offs: Clients will call from the parking lot on arrival. A Technician will come and retrieve your pet for evaluation. We can stay in contact with you throughout the visit via phone. A receptionist will have an itemized list of charges and will call you to facilitate any transaction. No cash or checks will be allowed until they are deemed safe to process. These can act as vectors of COVID-19. All charges will be processed via credit card.

Boarding: Due to the current “Shelter in Place” order boarding services have been suspended.

We fully understand that these new policies are an inconvenience and we appreciate your understanding. We must all do our part to halt the spread of this disease so that we can all get back to normal as quickly as possible.

Sincerely,

Dr. Matthew Morrison, President and Owner